Who is A Healthcare Manager

Healthcare manager is someone who is involved in a range of activities, but his responsibility stops short of personal implementation of these activities. Also, he might be someone involved in creating an innovative ambulatory care program, putting it together so that it becomes a reality, or evaluating it for further nurturing or retrenching.

Particularly in healthcare, it seems that managers expend a great deal of their time ” fighting fires” chasing solutions for small problems. These problems are part of a larger system and context, a point often overlooked in dealing with the specific fire.

An effective healthcare manager does not simply react to what is said but rather attempts to understand what is meant by what is said.

Expectations from Healthcare Manager
After a lot of research, it has been established that successful healthcare managers rest on three basic skills: technical, human and conceptual skills. These three skills are not absolute and mutually exclusive, but interrelated.

Technical skills
involve the understanding of and proficiency in a specific type of activities such as methods, processes or techniques.

Human skills
involve achieving the organizational goals and objectives through the efforts of others in the organization.

Conceptual skills
involve the ability to understand the complexities of the whole organization and how changes in any one part of the organization affect others.